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Coronet Envoy and Regent Safety Notice

URGENT SAFETY NOTICE – UPDATE 14.09.2021 - Record Power Envoy and Regent Lathes

All headstock cam bolt replacement kits have now been dispatched to affected customers.

Please allow 14 days for your kit to arrive.

What to do if you have not received your replacement kit by Tuesday 28th September 2021:

Customers in the United Kingdom
Please contact either the stockist from which you bought your lathe or Record Power directly by email to [email protected] or by telephone on 01246 571 020 and select option 2. If contacting us by email, please include your full name, address and telephone number.

Customers Outside the United Kingdom
Please contact the stockist from which you bought your lathe.

 

The Record Power Team

The original safety notice can be found below:

URGENT SAFETY NOTICE

Record Power Envoy and Regent Lathes

We recently found a potential safety issue with the Envoy and Regent lathes during our pre-delivery quality control inspections.
 
The headstock cam bolt which secures the headstock to the lathe bed (item 40 in the instruction manual) showed a potential weakness in the weld, on a very small number of machines, which could lead to failure of the weld. Such a failure would cause the headstock to sit unsecured on the lathe bed and could cause the headstock to come loose completely, either when tightening the bolt or even in use if subjected to enough vibration.
 
We have investigated the issue and rectified the problem at the manufacturing plant. We are also in the process of manufacturing new parts at our in-house UK manufacturing facility to ensure that replacements will be available as quickly as possible. 
 
The welds we have found are on the borderline of what is recommended for the potential forces on this component. Taking into account the recent substandard examples we have found (albeit very tiny numbers) and the potential safety issue should a headstock come completely loose – we are making replacement components in our UK Factory to a much higher specification to ensure there can be no possibility of a weld failure.
 
What to Do Next
All owners and users of the Envoy or Regent lathes must stop using them with immediate effect until the fault is rectified.
The rectification is a simple process and we recommend that customers carry out this upgrade themselves, to give the fastest and easiest resolution to the issue and avoid any damage in transit issues with return-to base-options.
 
Replacement of the Headstock Cam Bolt
The headstock cam bolt replacement is a simple task for customers to complete. Full instructions will be provided.
 
Replacement components should be ready by the end of August 2021 and we will ship them to customers as soon as they are available.
 
Customers in the United Kingdom
Please contact either the stockist from which you bought your lathe or Record Power directly by email to [email protected] or by telephone on 01246 571 020 and select option 2 to request the replacement parts and fitting instructions. If contacting us by email, please include your full name, address and telephone number.
 
Customers Outside the United Kingdom
Please contact the stockist from which you bought your lathe to request the replacement parts and fitting instructions.
 
Your safety is of the utmost importance to us, and we are working hard to resolve this issue as quickly as we can.
 
We sincerely apologise for any inconvenience this has caused. If you have any concerns or questions, please contact us and we will be happy to help.
 
The Record Power Team
If you have any questions or concerns, please contact either the stockist where you purchased the lathe from or call Record Power on 01246 571 020 and select option 2 to speak to our Technical Department.