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Coronavirus (COVID-19) Update

Due to the coronavirus outbreak we have had to implement a range of essential precautions in order to minimise risks to our staff, customers, suppliers and the general public. These precautions are also designed to minimise disruption wherever possible and ensure we give the best service we possibly can.
 
The key changes to our activities are:
 
Shows and Exhibitions
Our show policy for 2021 in all territories is currently under review, with no plans to attend any large shows or exhibitions. We are regularly analysing and updating our risk assessments and monitoring the current situation worldwide and will resume show attendance when it is safe to do so.
 
Visitors to Head Office
Record Power’s head office will be closed to visitors until further notice. If you need assistance please either call us on +44 (0) 1246 571 020 or submit a support ticket from the account section of Record Power website (login required).
 
Customer Support
Throughout the pandemic we have been able to maintain our usual high levels of customer service and communication. We currently do not expect this to change but in the case of any unforeseen circumstances that may affect our availability and you cannot reach us by telephone please submit a support ticket from the account section of Record Power website (login required).
 
We apologise in advance for any inconvenience this may cause. As you will appreciate, our primary concern is for the safety of our customers, members of staff, suppliers and the general public. We are monitoring the coronavirus situation closely and following the UK government’s guidelines to ensure we act quickly and responsibly to minimise risks.